The VST plug-in, which is the Audio CleanUp Assistant, is added to the audio-related sources, and the following contents are checked through the notification window while using this plug-in, and the app is forcibly terminated. (Audio-related sources are sources that are exposed in the audio mixer by adding them to the PRISM.)

0xxxxx is the corresponding version number and depends on the version.

Cause of problem​

ERA6_AudioCleanUpAssistant.dll is a VST plugin that is responsible for restoring audio. An error has occurred inside this VST plugin and PRISM cannot function properly.

Solutions​

We recommend that you do not use this VST plug-in because we cannot guarantee the normal operation of the external plug-in program . To delete it , find and delete ERA6_AudioCleanUpAssistant.dll in the path C:\Program Files\VSTPlugins and C:\Program Files (x86)\VSTPlugins.

​Contact us: prismlive@navercorp.com

Thank you :)

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While using the ‘webcam/video capture device’ source or ‘ PRISM camera’ source in PRISM, the following contents are checked through the notification window and the app is forcibly terminated.

0xxxxx is the corresponding version number and depends on the version.

Cause of problem

This error is caused by an internal error in obs-virtualcam-module 64.dll.

obs-virtualcam-module 64.dll is a file used by OBS’s virtual camera and PRISM cannot delete it.

Solutions​

We recommend that you try updating obs-virtualcam-module64.dll. The only way to update is to update the OBS app.

​Contact us: prismlive@navercorp.com

Thank you :)

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