Your live broadcast on the live platform has been terminated.
We will inform you about the situation where the live broadcast you are streaming is terminated on the target live platform and the changes in the PRISM app after that.
Live broadcasts streamed through various streaming apps, including the PRISM app, may be terminated by live platforms for a variety of reasons.
So the PRISM app checks in real time whether your live is on air on the live platform while your live stream continues.
And when an exceptional condition is confirmed, such as when your live is stopped, the following information is displayed on the app screen to help you understand the current situation and solve it.
This guidance is to prevent a situation in which the streamer does not realize that the live broadcast has ended on the live platform and continues the live streaming.
One thing to note is that from the time such a dialog is exposed, the PRISM app considers the live streaming to be stopped and does not update live broadcast information such as viewer chat, viewer count, and like count.
So in this case it is better to check the live broadcast status of the platform on a separate device. And if you see any issues, please restart your live streaming.
The main reasons for the termination of live broadcasting on individual live platforms rather than the user’s explicit termination of live streaming are as follows.
- In case the streaming processing on the device was not normal
- In case the live broadcast is terminated according to the community policy of the live platform
- In case the live broadcast is terminated according to the maximum streaming time limit of the live platform
1. In case the streaming processing on the device was not normal
This case can be further divided into two situations.
(1) A case where the network bandwidth currently used by the smartphone device is insufficient.
Smartphones use wireless networks such as WiFi or mobile data networks, which may not be reliable by their nature.
And due to persistently low or temporarily low bandwidth, it may not be possible to stream live video created by the device to the target live platform.
Live platforms also have a policy to forcibly terminate the live broadcast if it does not receive a live video fragment from the device for a certain period of time.
Live platforms have different criteria for the maximum time to wait for video to be received again, and this criterion can be changed at any time. So please understand that it is difficult for us to guide you up to this point.
It is difficult to maintain stable live broadcasting if the network bandwidth you are using is insufficient. Please refer to the following guide to secure a more stable and sufficient network.
[Mobile Guide] 10 tips for making live streaming with better stability and quality.
(2) A case in which the smartphone device cannot produce streaming video normally due to heat, etc.
In fact, live streaming is a rather heavy task for a smartphone because it has to handle multiple tasks simultaneously, such as receiving video from the camera, encoding video, and sending data to a live platform.
So when live streaming lasts a long time, each part of the smartphone device gets hot. Heat starts in various places, such as the camera, screen, CPU, and modem, and this heat eventually leads to deterioration of video quality and device functionality.
In severe cases, it may not be able to produce the amount of video it should make in a set amount of time. And in this case, the live platform may not receive the video normally, so the live broadcast may be terminated in the same way as the network issue we introduced earlier.
If the live broadcast is terminated by the platform for no particular reason, and your device is very hot at that time, please refer to the following guide to ensure the optimal device status for streaming first.
[Mobile] 9 ways to cool down your smartphone’s heat that ruins live streaming quality.
2. In case the live broadcast is terminated according to the community policy of the live platform
Individual live platforms such as YouTube and Facebook and Twitch have their own policies for community safety. And the platform will monitor users’ live streams to keep the community safe.
Monitors for live streaming are sometimes handled by operators or automated AI technologies. Therefore, it can be expected that errors may occur in their processing.
Violent or sexual content may be reported by viewers. And live broadcasts may be forcibly terminated as a result. Live broadcasts that persist in still or objectively meaningless images may also be subject to restrictions.
If your live streaming is terminated, please check whether you are violating the community policy of the target live platform. Also, if live broadcasting is stopped from the platform even though there is no violation, you can contact the customer center of the platform and take action.
3. In case the live broadcast is terminated according to the maximum streaming time limit of the live platform
Individual live platforms such as YouTube and Facebook and Twitch have their own maximum time limits for live streaming.
In addition, live broadcasts streamed from the PRISM app may be forcibly terminated due to their time limit. Examples of their time limits are:
- Streaming to Facebook is up to 8 hours.
https://www.facebook.com/help/409713772701330 - There is no maximum time limit for streaming to YouTube. However, they only support auto-archiving for live streaming videos under 12 hours. YouTube also warns that video may not be archived at all if the streaming duration exceeds 12 hours.
https://support.google.com/youtube/answer/6247592 - Streaming to Twitch is up to 24 hours.
https://help.twitch.tv/s/article/broadcast-guidelines - Streaming to the Band is up to 2 hours.
https://band.us/band/62396709/post/91
These various live platforms have different time limit policies, which can also be adjusted at any time.
So, if your live streaming has ended and its length was rather long, please check whether the processing was due to the streaming maximum time limit of the live platform.
- Android error code : 4912
- iOS error code : 0 / 15
