The RTMP connection for streaming has failed or the live platform is not receiving RTMP data. Please make sure your RTMP address is valid or you have streaming permission.
We will inform you about situations where the RTMP connection for streaming has failed or the live platform is not receiving RTMP data.
The PRISM app captures the video coming into the smartphone camera, encodes it into video data, and streams the data to the live platform using the RTMP protocol.
The process of transmitting video to the live platform through the RTMP protocol starts with the connection between the RTMP streaming engine of the PRISM app and the RTMP data receiving server of the live platform.
And the current error means that the RTMP streaming engine of the PRISM app is unable to establish a connection with the RTMP data receiving server.
The error situation can be divided into several cases as follows.
- The problem with RTMP address (most frequent)
- The problem between the streaming engine of the PRISM app and the live platform
- The problem with the streaming rights of the streamer on the live platform.
- The problem with the network environment or status
1. The problem with RTMP address (most frequent)
This problem is again divided into two cases.
(1) When the RTMP address format is invalid
RTMP address consists of RTMP Stream Url and RTMP Stream Key.
If the RTMP Stream URL is ‘rtmps://prismlive.com/rtmp/’ and the RTMP Stream Key is ‘2twt-wwvu-gxqa-e97d’, the RTMP address is combined with the following form.
‘rtmps://prismlive.com/rtmp/2twt-wwvu-gxqa-e97d’
In general, RTMP addresses cannot have spaces, nor do they contain strings that refer to web protocols such as ‘https://'.
If the current error repeats, please check if the RTMP address you are using is in the correct format.
(2) When the RTMP address form is valid but there is no such address in reality
In some cases, even though the RTMP address is valid, it may not be able to connect to the RTMP server of the live platform. This is the case when the entered address is an RTMP address that does not actually exist.
The following YouTube RTMP address is an example.
‘rtmp://a.rtmp.youtube.com/live2/prismlivestudio’
There is no problem with that form. However, the actual YouTube RTMP Stream Key consists of a list of characters that do not have any meaning as follows.
‘rtmp://a.rtmp.youtube.com/live2/2twt-wwvu-gxqa-e97d’
If the current error repeats, please check if the RTMP address you are using is the correct address.
2. The problem between the streaming engine of the PRISM app and the live platform
In some cases, an actual RTMP address is used, but the RTMP streaming engine of the PRISM app cannot connect to the RTMP data receiving server of the live platform.
The RTMP streaming engine of the PRISM app has been successfully connected to the RTMP servers of popular live platforms such as Facebook, YouTube and Twitch. However, anyone can build their own RTMP data receiving server, and as a result, there are platforms that do not comply with the RTMP standard.
In this situation, the issue may need to be fixed in the live platform and not in the PRISM app so that the error can be addressed. Therefore, it becomes difficult to solve the problem, and it takes a lot of time even when the process of solving the problem begins.
3. The problem with the streaming rights of the streamer on the live platform.
Most live platforms manage the live streaming rights of streamers. And depending on its own operating policy, there are situations in which the streaming rights of streamers are restricted when necessary.
In this situation, even if you try to stream with your own RTMP address, the live broadcast may not be exposed on the service page of the live platform.
And since this is a situation according to the processing inside the live platform, you should try to solve the problem through the customer center of the live platform.
4. The problem with the network environment or status
The connection between the RTMP streaming engine of the PRISM app and the RTMP data receiving server of the live platform operates on a network environment. Therefore, the RTMP connection will not be successful if the network environment and conditions are not sufficient to support it.
So, if the current error repeats, it is also necessary to check the user’s network status. Please pay attention to always having a good network environment for live streaming.
On the other hand, if there is a problem with the environment or status of the network being used by the RTMP server, their connection will not be successful even then. Unfortunately, please understand that this situation cannot be resolved by the PRISM app.
These are the four main causes of the current error and how to deal with them.
- Android error code : 5003
