Guide for displaying Facebook chats

If chat messages are not displaying correctly when streaming to Facebook, please refer to the following instructions.

When streaming to your timeline:

• Set the ‘How people find and contact you’ option for your timeline on Facebook website to ‘Public’.
• Set the ‘Choose where to post’ option for your timeline in the PRISM app to ‘Public’.

If chat messages still aren’t visible even after making the settings:

1. Disconnect Facebook in the PRISM app.
2. Go to Facebook website > ‘Settings & privacy’ > ‘Settings’ > Your activity > ‘Apps and websites’ or ‘Business integrations’ and remove the PRISM app.
3. Launch the PRISM app, reconnect Facebook, and set the audience to ‘Public’.

When streaming to a page:

• Grant ‘Read user content on your Page’ permission during the Facebook Business Integration process.

To reconfigure permissions:

1. Go to Facebook website > ‘Settings & privacy’ > ‘Settings’ > Your activity > ‘Apps and websites’ or ‘Business integrations’ and remove the PRISM app.
2. Reconnect Facebook in the PRISM app to grant ‘Read user content on the page’ permission. If you need to change permissions, delete the PRISM app and reconnect it.

When streaming to a group:

• Due to technical limitations supported by Facebook, features related to chat are not supported.

Hope this helps you, thank you.