An error occurred on Facebook.

We’re informing you that due to an error on Facebook, the live streaming couldn’t start as intended.

Facebook is currently responding with an error called ApiUnknown for the functionality API it provides to the PRISM app. And this error occurs when users attempt to start streaming to Facebook groups from the PRISM app.

Recently, Facebook announced plans to restrict group streaming from third-party apps through the following notice. And in accordance with that plan, substantial streaming limitations have been implemented starting from April 24, 2024.

[Introducing Facebook Graph API v19.0 and Marketing API v19.0]

Deprecating Facebook Groups API
(Written on January 24, 2024)

The Facebook Groups API is deprecated in v19 and in 90 days will be removed from all versions. This deprecation includes all Permissions (publish_to_groups, groups_access_member_info) and Reviewable Features (Groups API) associated with the Facebook Groups API.

Unfortunately, this is an error situation due to a policy change by Facebook. We hope for your understanding regarding the difficulty in supporting Facebook group streaming through channel integration-based functionality.

However, streaming to Facebook groups via the Custom RTMP feature of the PRISM app is still feasible. Please follow the steps below for live streaming using the Custom RTMP feature.

1. Access the Facebook website.
2. Navigate to the target group for streaming within the Facebook website.
3. Initiate [Create Post].
4. Click on the More button and select [Live Video].
5. Navigate to the [Create live video] menu.
6. Click on the [Go Live] button.
7. Select [Streaming Software] as the video source.
8. Copy the [Stream Key] and configure it in PRISM app’s Custom RTMP settings.
9. PRISM app provides Facebook’s [Server URL] as a preset.
10. Save the Custom RTMP settings and select the streaming destination platform.
11. Click the [Go Live] button on the live preparation screen to start streaming.
12. Confirm the streaming preview in the Facebook [Create live video] menu.
13. Click the [Go live] button at the bottom left to publish the live broadcast.

Hope this helps you, thank you.

• Android error code : N/A
• iOS error code : 1_- / 10